Privacy notice · 6 September 2026 · report edition
Effective 6 September 2026. Report-email update: notice version 2026-09-06-reports. ZeroEmi Holdings Pty Ltd (ABN 66 701 784 947), Port Macquarie NSW 2444, operates this website. Contact our privacy team at hello@zeroemi.com.au.
What we collect and why
When you submit an enquiry we collect your name, email and any company, phone, region, fleet, operation, transition stage and message you provide. Calculator enquiries also include your current input values and calculated results, recalculated by our server. If you separately request a calculator PDF, we record that request and use Resend to email the report to your supplied address. Reports are retained in private Supabase Storage with their source record and integrity metadata; delivery status is recorded. Internal notifications link authorised staff to the private portal without customer attachments. We record the source page, submission time, enquiry receipt, privacy notice version and your separate marketing choice.
We use this information to respond, assess your operational or project needs, arrange requested follow-up and manage that relationship. Name and email are needed to respond; other business details are optional. Please do not provide personal customer manifests, identification or sensitive financial information through a public form.
Marketing is optional
Submitting an enquiry does not subscribe you to marketing. The optional checkbox is not preselected. If you opt in, we may send ZeroEmi updates; you can withdraw by emailing us or using the unsubscribe facility in a marketing message. We may still respond to your enquiry when you do not opt in.
Where submissions go
Enquiries are stored in ZeroEmi’s private operations system using Supabase and the website is hosted using Vercel. Authorised ZeroEmi administrators can review enquiries and follow-up notes. Access is restricted; information is not published as a public operator directory. We use Cloudflare Turnstile to reduce automated submissions. Hosting, security and email providers may process technical information or handle information outside Australia, including in the United States, according to their service arrangements. Contact us for the current provider and hosting-region details.
We may disclose information to service providers who help operate these systems, with your direction to a relevant partner, or where legally required. We do not sell enquiry data. An enquiry does not authorise sending your details to a lender or a courier for an unrelated purpose.
Technical data and local use
Security services and hosting may process IP addresses, request information and browser signals. The enquiry service uses a hashed network identifier for short-term abuse limits. The site does not add advertising analytics or marketing cookies by default. Calculator changes stay on the page until an enquiry is submitted. External navigation, email and programme links take you to other providers.
Access, corrections, deletion and complaints
Email us to request access, correct information, withdraw marketing consent or request deletion. We may need to verify your identity. We retain enquiries only as needed for the relationship, legitimate record-keeping and legal obligations, and review inactive records. If we cannot action a request, we will explain why. Please contact us first about a privacy concern; you can also contact the Office of the Australian Information Commissioner.
Field Kit baseline assessments
The secure Field Kit records business/contact and depot details, vehicle groups, regular routes, fuel costs, priorities and transition intentions. It records your collection acknowledgement, report-email request, optional marketing choice and optional anonymised aggregate-demand permission separately. If you choose to record an expression of interest, it also records the displayed terms version, confirmed name, authority acknowledgement and any optional handwritten signature.
Assessments are shared with authorised ZeroEmi platform administrators and linked operator owners/admins for assessment and follow-up. A baseline report and, where recorded, a separate non-binding interest document are generated from the saved information and retained privately. Original documents from any earlier signed agreement retain their own terms and are not replaced by these reports. When requested, Resend processes the contact email and attached report; email provider status is recorded. An assessment does not determine grant eligibility or guarantee a commercial outcome. Ask us to correct information by recording a revised assessment, or to address retention/deletion requests through the contact details above.
Operator portal information
Delivery addresses, recipient contact details, driver information and proof of delivery are handled under the operator’s authorised use of the portal and applicable agreements. Operators must have authority to provide that information. Route planning sends relevant addresses to the configured maps provider when requested. PDF text extraction and OCR run in the browser; approved manifest rows are then submitted to the operator’s private workspace. Public enquiry consent does not replace the notices and permissions needed for freight operations.
Updates to this notice will appear here with their effective date.